体检中心精细化管理探索  

Investigation on the Meticulous Management of Medical Examination Center

作　　者：吴伟晴[1] 唐铭坚[1] 廖淑萍[1] 林小兰[1] 黄琼芳[1] 陶红[1] 王明飞[1] 

机构地区：[1]深圳市人民医院体检中心,深圳518020

出　　处：《解放军医院管理杂志》2014年第10期966-968,共3页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：目的在三甲医院体检中心引进精细化管理体系,通过实践总结出本中心的规范化管理经验,提升服务能力,满足体检中心获得可持续性发展的需要。方法在传统医院管理基础上合理应用精细化管理体系在体检工作中,设置和管理好每个环节,合理利用医疗资源。结果通过运用精细化管理体系,加强体检中心内部管理,将体检和健康管理有机结合,使医疗质量、服务水平和能力都得到全面提升,提高客户满意度。讨论三甲医院体检中心开展精细化管理是必要的、可行的、有效的,是体检中心在管理发展上的趋势。Objective Meticulous management system was introduced in medical examination centers in a large hospital , The regulations of center were summarized according to practical experience , with which to enhance service capabilities and satisfy the requirements of sustainable development .Methods The advanced meticulous management system was applied on the basis of the traditional hospital management , which would help to set up and manage every keys , and conduct reasonable allocation of medical resources .Results Through the introduction of meticulous management system in medical centers , the internal management of the medical center was improved , physical examination and the health management were integrated well , and the medical capability as well as the service quality were improved .The customer satisfaction was improved greatly .Discussion It is necessary , feasi-ble and beneficial for the medical centers in large hospitals to carry out meticulous management , which is a trend in the development of medical center management .

关 键 词：精细化管理体系 健康体检 健康管理 优质医疗服务 

分 类 号：R197.32[医药卫生—卫生事业管理]