护士站分时段现场预约在门诊管理中的应用  

Application of time-division reservation on the spot on outpatient management in nurse station

作　　者：陈玉华[1] 李烨[2] 徐岚[3] 朱春荣[3] 施从先[3] 

机构地区：[1]苏州大学附属第一医院血液科215006 [2]苏州大学附属第一医院普外科215006 [3]苏州大学附属第一医院门诊部215006

出　　处：《中华现代护理杂志》2014年第35期4514-4515,共2页Chinese Journal of Modern Nursing

摘　　要：目的：探讨护士站分时段现场预约的优势及效果。方法通过采集医院护士站现场预约诊疗系统及网上预约系统数据，分析2013年10月1日—12月31日血液科门诊预约取号情况，比较患者通过护士站现场预约与网上预约的应诊率。结果护士站现场预约的应诊率为94．57％，明显高于网上预约的71．64％，差异有统计学意义（χ^2＝601．96，P＜0．05）。结论护士站分时段现场预约有效保证了患者预约后的应诊率，降低了爽约率。Objective To explore the application of time-division reservation on outpatient management in nurse station .Methods We collected the data of online registration and on-the-spot reservation system in hematology outpatient department during the period of October 1 to December 31,2013, and compared attendance rate of reservation between two methods .Results The attendance rate of reservation in the spot in nurse station was 94.57%, which was higher than the attendance of online reservation （71.64%） （χ^2 =601.96;P〈0.05）. Conclusions Time-division reservation in nurse station is an effective method to promote patient ’ s attendance rate and reduced non-attendance.

关 键 词：门诊管理 护士站 分时段现场预约 应诊 

分 类 号：R47[医药卫生—护理学]