免费开放背景下影响公共图书馆读者服务关键成功因素研究  

The Study of Key Success Factors Concerning Public Libraries Reader Services under Free-opening Background

作　　者：袁峰[1] 韩丹[1] 

机构地区：[1]江西省图书馆,江西南昌330046

出　　处：《图书馆研究》2014年第6期63-67,共5页Library Research

摘　　要：以某公共图书馆为例,引进企业关键成功因素分析法,探讨免费开放背景下影响公共图书馆读者服务工作的相关内部因素和外部因素,运用文献调查法、德尔菲法确定影响图书馆读者服务的关键成功因素,可为我国公共图书馆读者服务工作的研究提供一种定性与定量相结合的新的研究路径。Taking a public library as an example, this paper discusses internal factors and external factors which influence the reader service of public libraries by the method of the key success factors analysis under free-opening background, and determines critical success factors that influence the ？reader services of public libraries by ？ literature research and Delphi technique method, in order to put forward the new research approach based on？？ the combination of qualitative and quantitative analysis for the ？reader service of public libraries.

关 键 词：公共图书馆 免费开放 读者服务 关键成功因素 

分 类 号：G258.2[文化科学—图书馆学]