层级管理在产科病房护理管理中的应用效果研究  

Study on the Effect of the Application of Hierarchical Management Model in the Maternity Ward Nursing Management

作　　者：兰晓红[1] 夏淑娇[1] 

机构地区：[1]浙江省丽水市人民医院

出　　处：《医院管理论坛》2015年第2期34-35,52,共3页Hospital Management Forum

摘　　要：目的探析层级管理模式在产科病房护理管理中的应用效果。方法选择医院产科病房的19名护理人员作为研究对象,采用层级管理模式开展产科病房的护理管理工作,调查产妇对护理工作的满意度和实施层级管理模式前后研究对象每天护理的平均人数以及出错率。结果实施层级管理后没有护理人员在护理工作中出现差错,出错率为0,之前共有3名(15.79%)护理人员出现差错;层级管理后的17名工作人员每天平均护理的母婴人数在72例左右,之前在56例左右,工作效率明显提高;层级管理后产妇对病房护理工作的满意率为99%,明显高于之前的91%,对比差异明显,具有统计学意义(P<0.05)。结论在产科病房护理管理中应用层级管理模式可以有效提高相关工作人员的责任感,使其更加明确自己的责任,同时让不同工作经验的护理人员都获得提升,进而降低病房护理出错率,提高病房护理人群的满意率与护理工作质量。Objective To analyze the effect of the application of hierarchical management model in the maternity ward nursing management. Methods In total, 19 nurses in maternity ward were selected as the study object to carry out the nursing management with hierarchical management model. Puerperae＇s satisfaction degree on nursing was investigated and the average numbers of patients nursed by the study abject and error rates before and after the application of hierarchical management model were also studied. Results After the application of hierarchical management model, no nurse made mistakes in the process of nursing and the error rate was 0. Before the application, a total of three （15.79%） nurses made mistakes; After the application, 17 nurses averagely took care of about 72 cases every day, compared with 56 cases before, the work efficiency was significantly improved; Puerperae＇s satisfaction degree on nursing was 99% after the application of hierarchical management model which was significantly higher than previous 91%, more than two sets of comparison difference to be markedly, with statistical significance （P〈0.05）. Conclusion The application of hierarchical management model in the maternity ward nursing management can improve nurses＂ sense of responsibility effectively and help them understand their responsibility more clearly. At the same time, nurses with different work experiences could be improved, therefore the error rate of nursing could be reduced and satisfaction degree of patients and quality of nursing could also be improved.

关 键 词：层级管理模式 产科病房 护理 

分 类 号：R47[医药卫生—护理学]