构建以“四化”为核心的医院服务体系  

Construction of hospital service system with ＂Four Izeds＂

作　　者：李荣山[1] 安步月[1] 

机构地区：[1]山西省人民医院,山西太原030012

出　　处：《医院与医学》2014年第3期20-20,23,共2页Hospital and Medicine

摘　　要：服务是医院发展的永恒主题。构建以亲情化、便捷化、规范化、特色化为主要内容的“四化”服务体系建设，是实现医疗服务一体化、全过程、多层次、全方位的创新和实践。医院服务体系建设要坚持以病人为中心，具体地而不是抽象地、认真地而不是敷衍地服务到位。Service is the eternal subject of hospital development. To construct a ＂Four Izeds＂ service system with the main content of familized, convenientized, standardized and characterized is necessary for innovation and practice that realize integrated, multilevel, and overall medical service. The construction of hospital service system should focus on patient centered rather than ＇abstractly and perfunctorily service.

关 键 词：四化 服务体系 

分 类 号：R197.32[医药卫生—卫生事业管理]