网络环境下数字图书馆知识服务用户满意度评价指标体系构建  

Evaluation Index System of Consumer Satisfaction for Digital Library Knowledge Service in the Network Environment

作　　者：夏立新[1] 孙丹霞[2] 王忠义[1] 

机构地区：[1]华中师范大学信息管理学院 [2]华中师范大学图书馆

出　　处：《图书馆杂志》2015年第3期27-34,共8页Library Journal

基　　金：国家社会科学基金重点项目"基于语义的馆藏资源深度聚合与可视化展示研究"(批准号:11AZD090)研究成果之一

摘　　要：本文从用户角度出发,集成层次分析法和G1算法,构建网络环境下数字图书馆知识服务满意度评价指标体系。首先,综述数字图书馆知识服务满意度评价的研究现状与成果,并分析知识服务的内涵与特点;然后,利用主成分分析思想确定影响知识服务满意度的主要因素,建立知识服务满意度评价模型,通过问卷调查、层次分析法(AHP)和G1算法确定各评价指标的层次、排序和权重;最后,以实例说明确立各个指标权重的过程。This article integratesAHP and G1 method to build evaluation index system of consumer satisfaction towards digital library knowledge service under the network environment. First, it reviews the research status and results of knowledge digital library service satisfaction evaluation, and analyzes the content and characteristics of knowledge services. It then determines the main factors influencing the knowledge service satisfaction, and builds a evaluation model accordingly. Through questionnaires, AHP and G1, it works out the levels of each index, sorting, and weights. An example is given in the end to illustrate the process of establishing the index weight.

关 键 词：数字图书馆 知识服务 用户满意度 层次分析法 G1法 

分 类 号：G250.76[文化科学—图书馆学]