建立以事实为根据的医疗纠纷答复制度效果评价  

Effect evaluation of medical dispute answer system according to the fact

作　　者：邱霏[1] 许学敏[1] 赵铁夫[1] 王铁军[1] 刘欣[1] 王娜[1] 杨璐[1] 田萌[1] 邱豫伟[1] 彭洁[1] 江龙[1] 

机构地区：[1]首都医科大学附属北京安贞医院,北京市朝阳区安贞路2号100029

出　　处：《中国医院》2015年第3期50-51,共2页Chinese Hospitals

摘　　要：目的:探讨以事实为依据的医疗纠纷答复制度及应用效果。方法:建立以医疗纠纷前期接待、"专家讨论会"、后期答复为流程的制度,比对2012年制度应用前和2013年制度应用后1年间158(95/63)例医疗纠纷引入途径平均耗时及激烈程度。结果:应用制度前后(2012/2013)平均耗时(天)为:20.8±5.2/6.4±3.1(P<0.01);激烈程度(评分)为:4.14±3.75/2.75±1.68(P<0.01),差异具有统计学意义。结论:以事实为根据的医疗纠纷答复制度对医患双方统一认识、尽快进入解决途径效果良好。Objective：To investigate the effect of medical dispute answer system based on the fact. Method： Medical disputes response system involves three procedures named early reception of medical dispute, the ＂seminar＂ to find the fact and replying were established. The average time of medical disputes and the intense degree and resolve rate before（2012） and after（2013） the application of this system（95/63） were compared. Results：The average time before and after application system were 20.8 ＋5.2/6.4＋3.1 respectively（P0.01）. The intense degree were 4.14＋3.75/2.75 ＋1.68 respectively（P0.01）. Conclusions：The medical dispute answer system based on facts gets good effectiveness on both doctors and patients to unify understanding and solving medical dispute.

关 键 词：医疗纠纷 医疗纠纷调解 医疗纠纷答复制度 

分 类 号：R197.32[医药卫生—卫生事业管理]