知识管理在图书馆参考咨询业务的应用研究——以北京师范大学图书馆为例  

Knowledge Management Theory and Methods Implemented on the Reference Department of Beijing Normal University Library

作　　者：高冉[1] 茹海涛[1] 卿蔚[1] 

机构地区：[1]北京师范大学图书馆,北京100875

出　　处：《图书馆》2015年第3期89-92,共4页Library

摘　　要：文章以案例方式分析知识管理理论应用于图书馆咨询业务工作实践,通过梳理参考咨询部分业务流程,贯彻知识管理理念、应用知识管理相关技术、合理组织人员等实施方法,达成如下目的:使咨询馆员实现对咨询知识的快速交流、共享和协作;将少数资深馆员的经验有效外化,并再内化为组织内其他人的个体知识;进而在知识管理的基础上累计数据创造新价值,以应对图书馆外部环境的快速发展以及人员变动。This article is about the knowledge management theory and methods implemented on the Reference Department of Beijing Normal University Library. The case implemented by combing the reference business processes, implementing knowledge management concepts, applying the knowledge management technologies, and organizing the staff rationally. The purpose of the study are as follows, to make librarians achieve rapid exchange of consulting knowledge sharing and collaboration, externalize minority senior librarian experience within the organization into other people＇s individual knowledge effectively, and to accumulate data to create new value on the basis of knowledge management in response to the rapidly changing external environment of the library.

关 键 词：知识管理 大学图书馆 参考咨询 

分 类 号：G250[文化科学—图书馆学]