卓越绩效模式在医院管理中的应用——基于台州医院案例研究  

The Application of Performance Excellence Model in the Management of Hospital——A Case Study on Taizhou Hospitals

作　　者：项喧[1] 陶守强[1] 

机构地区：[1]台州职业技术学院工商管理系,浙江台州318000

出　　处：《景德镇高专学报》2014年第3期120-122,共3页Jingdezhen Comprehensive College Journal

基　　金：国家社科基金重大项目;课题编号:12&ZD206;台州市哲社规划课题;课题编号:13GHY05;台州职业技术学院课题;课题编号:2013YB12的研究成果

摘　　要：卓越绩效模式的导入和实施能够提升医院管理水平,提高医院诊疗质量和服务行为,推动医院管理质量持续改进,保障医院全面协调可持续发展。本文回顾了医院质量管理的发展阶段,并以台州医院为案例,全面分析了该院导入卓越绩效模式的情况,并针对其存在的问题,提出了相应的改进策略。The implementation of performance excellence model can improve the management quality in hospitals,standardize the management and medical service work,and enhance the comparability of hospital management and performance excellence assessment,ensure the comprehensive balanced and sustainable development of the hospital. This paper first reviews the development stages of the quality management in the hospital,and then takes Taizhou Hospital as an example,to make comprehensive analysis of the way this hospital brought in the performance excellence model,and puts forward corresponding improvement strategy on the existing problems.

关 键 词：卓越绩效模式 医院管理 评价准则 改进策略 

分 类 号：R197.3[医药卫生—卫生事业管理]