优化门诊流程探讨  

Discussion on Optimizing Outpatient Process

作　　者：郑倩倩[1] 刘伟[1] 吴双兵[1] 

机构地区：[1]海南医学院医学信息系,海口571101

出　　处：《医学信息学杂志》2015年第2期27-30,共4页Journal of Medical Informatics

基　　金：国家级大学生创新性项目"医院网络预约挂号系统"(项目编号:201211810073)

摘　　要：针对传统的医院门诊就医流程存在的问题,分析原因并提出优化措施,包括挂号渠道多样化,分时段就诊,移动在线平台支付诊疗费,"一对一"式导医制,发展一、二级医院及社区门诊医疗服务,培训医务人员,构建和谐就诊环境等方面,为患者提供满意的服务。Aiming at the problems existed in traditional hospital outpatient process,the paper analyzes the reasons and puts forward optimizing countermeasures,including register channel diversification,sub time slots for treatment,mobile online platform to pay the registration fee, ＂one to one＂ medical guiding system,developing medical service of grade one or two hospitals and community clinics,training for medical personnel,constructing the harmonious medical environment,so as to provide satisfactory service for the patients.

关 键 词：优化门诊流程 网上预约挂号 自助挂号 导医制 

分 类 号：R197.323[医药卫生—卫生事业管理]