医院病人安全氛围与医院质控管理、病人满意度的关联性分析  

Analysis on the association of patient safety climate with quality control management and patient satisfaction

作　　者：李明 蔡美玉[2] 周萍[2] 贺晓燕[2] 俞步青 孙昕[2] 薛迪[2] 

机构地区：[1]上海市浦东新区卫生和计划生育委员会,上海200125 [2]复旦大学公共卫生学院卫生部卫生技术评估重点实验室、健康风险预警治理协同创新中心,上海200032

出　　处：《中国卫生资源》2015年第2期110-111,126,共3页Chinese Health Resources

摘　　要：目的 :分析医院病人安全氛围评价与医院质控管理和病人满意度之间的关联性。方法 :对浦东新区7所区属公立综合性医院进行医院质控管理状况调查、病人满意度调查和病人安全氛围调查,收集医院质控管理状况、病人满意度水平和员工对病人安全氛围评价的资料;利用t检验和方差分析方法,分析医院病人安全氛围评价与医院质控管理和病人满意度之间的关联性。结果 :有良好病人安全氛围的医院,质控管理较强,病人满意度水平高。结论 :医院应营造良好的病人安全氛围,以加强质量管理,最终提高病人满意度。Objective ：The study is to analyze the association of patient safety climate with quality control management and patient satisfaction. Methods ：Questionnaire surveys were used to collect the data about status of quality control management,patient satisfaction and employees＇ perception on patient safety climate in seven public general hospitals of Pudong New Area. Analyses of variance and t tests were used to analyze the association of patient safety climate with quality control management and patient satisfaction. Results ：Hospitals with better patient safety climate had better quality control management and higher patient satisfaction. Conclusion ：Hospitals should create better patient safety climate to improve quality control management and finally to improve patient satisfaction.

关 键 词：病人安全氛围 质量控制管理 病人满意度 

分 类 号：R197.3[医药卫生—卫生事业管理]