提高门诊患者满意度的综合分析及护理对策  

Comprehensive analysis and nursing countermeasure of improving patients' satisfaction

作　　者：卢莉[1] 汤翠[1] 

机构地区：[1]江苏省苏北人民医院,扬州225001

出　　处：《齐齐哈尔医学院学报》2015年第6期929-930,共2页Journal of Qiqihar Medical University

摘　　要：目的研究加强门诊护理工作服务的主动性以提高患者满意度。方法从四个方面提升门诊输液室服务水平,并采用自行设计的问卷对实施前后的600例门诊输液室患者进行调查对比分析。结果门诊输液室患者满意度由2013年的88%提高到2014年的95%。结论通过提高满意度几个方面的探索实施,门诊输液室患者满意度明显提高。Objective To strengthen initiative of the outpatient care services in order to improve patients ＇ satisfaction. Methods From four aspects to enhance outpatient infusion room service, and self-designed questionnaire for 600 cases of outpatient infusion room patients were investigated before and after the implementation of comparative analysis. Results Satisfaction rate of outpatient-infusion-room patient increased from 88% in 2013 to 95% in 2014. Conclusions Through the implementation of improving customer satisfaction by exploring several aspects, the outpatient-infusion-room patients＇ satisfaction has improved significantly.

关 键 词：门诊输液室 护理满意度 调查 对策 

分 类 号：R197.32[医药卫生—卫生事业管理]