佛山市中医院开展品管圈活动缩短门诊患者候药时间的实践  

The practice of the effect of quality control circle in medicine waiting time reduction of out-patients in Hospital of Traditional Chinese Medicine of Foshan City

作　　者：林俊杰[1] 吴舜芳[1] 吕敏儿[1] 

机构地区：[1]佛山市中医院药剂科,广东佛山528000

出　　处：《药学实践杂志》2015年第2期187-189,共3页Journal of Pharmaceutical Practice

摘　　要：目的探讨品管圈在提高门诊中药房调剂效率,缩短患者候药时间中的应用效果。方法分析造成门诊中药房患者候药时间延长的原因,制订并实施相应对策,统计开展品管圈活动前、后患者的候药时间,评估品管圈活动成效。结果活动开展后,患者平均候药时间14.47 min,比开展前缩短了2.45 min;开展后在15 min内完成取药的患者占总数的67.78%,较前上升了10.61%;圈员的品管手法、解决问题的能力、积极性等方面均有进步。结论在门诊中药房开展品管圈活动能提高调剂效率,有效缩短患者候药时间,提升中药房的核心竞争力。Objective To investigate the effect of quality control circle in the reduction of medicine waiting time for out‐patients .Methods Analyze the reason of the increase of medicine waiting time for out‐patients was analyzed .Specific plan was made and carried out .Medicine waiting time for out‐patients before and after the intervention was compared by statistic analy‐sis ,and the effect of quality control circle was assessed .Results The average medicine waiting time for out‐patients after inter‐vention was 14 .47 min ,which was 2 .45 min shorter than the average time before the intervention;67 .78% of the patients got their medicine within 15 min after the intervention ,which was 10 .61% higher than that of before the intervention ;the quality control methods ,abilities of solving problems and working initiative of the quality control circle stuffwere improved .Conclusion Quality control circle is capable of increasing dispensing efficiency ,shortening medicine waiting time for out‐patients ,and promoting the core competitiveness of dispensary of traditional Chinese medicine .

关 键 词：品管圈 门诊中药房 调剂效率 候药时间 

分 类 号：R95[医药卫生—药学]