应用FOCUS—PDCA降低出院患者失访率  

Using the FOCUS-PDCA to Reduce Dropout Rate among Discharged Patients

作　　者：何红梅[1] 张金凤[1] 

机构地区：[1]赣州市人民医院,江西赣州341400

出　　处：《中国卫生质量管理》2015年第2期45-47,共3页Chinese Health Quality Management

摘　　要：目的降低出院患者失访率。方法成立CQI小组,在改进工作流程、建立完善随访信息系统、人员培训等方面应用FOCUS—PDCA进行持续质量改进。结果出院患者失访率由活动前21.17%降低到活动后的5.95%,达到了活动目标。结论提升了服务质量,提高了患者满高度。Objective To reduce the dropout rate of discharged patients. Method The COl group was founded to use the FOCUS - PDCA for continued quality improvement on workflow improvement, establishment of follow - up information system, and personnel training. Result The dropout rate of discharged patients decreased from 21.17 % to 5.95 % after the intervention, which reached the target. Conclusion The measures enhance the quality of service and improve the patient＇s satisfaction.

关 键 词：FOCUS—PDCA 出院患者 降低 失访率 

分 类 号：R47[医药卫生—护理学]