社会公众对我省基层中医药工作满意度现状分析与对策探讨  

A Study on Status Analysis and Strategies of Society Public's Satisfaction Regarding the Grass-roots' TCM Work in Our Province

作　　者：王斌艳[1] 郑溜[1] 王晓梅[1] 

机构地区：[1]浙江中医药大学,杭州310053

出　　处：《浙江中医药大学学报》2015年第3期232-235,共4页Journal of Zhejiang Chinese Medical University

基　　金：浙江省科技厅重点软科学研究项目(2013C25044)~~

摘　　要：[目的]分析社会公众对我省基层中医药工作满意度及期望值现状，为提高基层中医药医疗服务水平提供建议与参考。[方法]采用满意度相关理论，通过随机调查社会公众，从服务对象的视角对我省基层中医药工作的24个项目开展满意度和期望值的相关性研究，分析现状，提出相应对策。[结果]满意度介于65～72区间，平均值为68．69±1．36，其中满意度最高的是中医药的治疗效果，满意度最低的是中医药医疗费用；期望值介于79～86区间，平均值为83．93±1．44，其中期望值最高的是基层中医药医务人员的诊断水平，期望值最低的是香熏等特色中医服务项目。[结论]运用满意度理论来分析评价基层中医药工作，对提高基层医疗机构管理服务水平、提升政府绩效评价具有重要的意义。[Objective] The study analyzes the current situation of public＇s satisfaction and expectation on the grass-roots＇ work of TCM in our province to make advice on improvement. [Method] From the perspective of service objects, combining with satisfaction theory and using the method of random surveys, the article does the researches on the publics＇ satisfactions and expectations on 24 projects related to the grass-roots levels of TCM and puts forward corresponding countermeasure against those problems. [Consequence] The degree of satisfaction ranges from 65 to 72, average is 68.685; the highest degree of satisfaction is the therapeutic effects of TCM, but the lowest one is medical costs. The degree of expectation ranges from 79-86, average is 83.931, the highest degree of satisfaction is diagnostic reference level of medical staff from the grass-roots＇ work of TCM, the lowest one is characteristic service projects of TCM. [Conclusion] The study analyzes and evaluates the grass-roots＇ work of TCM by the related theory of satisfaction, having significant meaning on improving the management services＇ level of the grass-roots＇ work and the performance evaluation of government.

关 键 词：社会公众 基层中医药 满意度 对策 

分 类 号：C931.1[经济管理—管理学]