基于知识管理的图书馆文献传递服务创新研究  

Research on the Innovation of the Document Delivery Service in the Library Based on the Knowledge Management

作　　者：胡菊芳[1] 

机构地区：[1]中国人民大学图书馆,北京100872

出　　处：《图书馆建设》2015年第4期71-74,共4页Library Development

基　　金：国家社会科学基金重大项目"国家数字档案资源整合与服务机制研究"成果之一;项目编号:13&ZD184

摘　　要：中国人民大学图书馆在文献传递工作中,以知识管理理论为指导,进行了一系列文献传递服务创新的尝试:不断优化工作流程,提高文献传递服务绩效;拓展多个联盟间的合作服务,方便读者利用;整合文献传递中产生的信息资源,优化馆藏建设;进行多种形式的读者培训,促进知识传播;树立主动服务的观念,推动知识服务。Taking the knowledge management theory as the instruction, Renmin University of China Libraries have carried on the attempt of a series of the service innovation in the document delivery work： constantly optimizing the work flow and improving the performance of the document delivery service; expanding the cooperative service of a plurality of alliances in order to be convenient for readers to use; integrating information resources from the document delivery and optimizing the collection construction; carrying out various forms of the reader training and promoting the knowledge dissemination; setting up the active service concept to promote the knowledge service.

关 键 词：知识管理 图书馆服务 文献传递 服务创新 

分 类 号：G252[文化科学—图书馆学]