完善预约模式优化医技检查流程  

Improvement of the Registration Management System for Optimization of Medical Examination Workflows

作　　者：姚侃敏[1] 王文菁[2] 潘自来[1] 严福华[2] 陈诚[1] 张忻宗 

机构地区：[1]上海交通大学医学院附属瑞金医院北院放射科,上海201821 [2]上海交通大学医学院附属瑞金医院放射科,上海200025

出　　处：《中国医疗设备》2015年第4期123-125,共3页China Medical Devices

基　　金：上海申康医院发展中心临床管理优化项目(SHDC2014622)

摘　　要：医技科室作为医院公共平台科室,是医院运转中非常重要的一环,直接影响到医院整体服务质量。本文通过描述和比较医技预约管理制度不同的实现模式,并结合我院实践,阐述医技预约管理制度对于优化医院工作流程,改善服务质量,提高病人满意度等方面的作用。Working as a public platform, Department of Medical Technology played a critical role in operation of the hospital and could directly inlfuence the overall service quality of the hospital. In this paper, comparisons were made between different implementation modes of the medical registration management system. Ruijin Hospital was exemplified to expound the significance of the medical registration management system in the optimal worklfows as well as improved service quality and patient satisfaction degree.

关 键 词：医技检查 预约管理制度 服务质量 患者满意度 

分 类 号：R197.3[医药卫生—卫生事业管理] R197.324[医药卫生—公共卫生与预防医学]