某三甲医院病案复印服务流程再造的实证分析  

An Empirical Analysis of the Process Reengineering in a Hospital Medical Record Service

作　　者：孔德香[1] 李建[1] 杜静[1] 李燕[1] 

机构地区：[1]淮安市第一人民医院,淮安市223300

出　　处：《江苏卫生事业管理》2015年第2期108-110,共3页Jiangsu Health System Management

摘　　要：病案复印服务的制度化与服务效率的矛盾及服务投入不足与日益工作量增长的矛盾对医院信息化管理提出了挑战。采用流程再造方法是实现服务宗旨的途径之一。通过对江苏省某三甲医院的实证分析,流程再造可以通过减少和简化服务流程环节,提高服务效率,从而提高单位时间内服务人次,实现复印服务量的增加。Challenges arise to the hospital information management when there are institutionalized conflict with the patient ＇s medical record photocopying services and the conflict between shortage of investment services and the increasing workload. Adoption of process reengineering method is one of the ways to achieve the purpose of the service. Through a empirical analysis for a hospital in Jiangsu Province,it is found that process reengineering services can be achieved by reducing and simplifying the process chain and upgrading service efficiency,thereby improving service trips per unit time and increasing the amount of photocopying services.

关 键 词：流程再造 信息化管理 

分 类 号：R197.32[医药卫生—卫生事业管理]