根因分析法应用于预约检查管理  

Root Cause Analysis Method is Applied to Make an Appointment to Check Management

作　　者：王琳[1] 薛梅[1] 

机构地区：[1]青岛市市立医院,山东青岛266071

出　　处：《中国卫生质量管理》2015年第3期13-15,共3页Chinese Health Quality Management

摘　　要：目的应用根因分析法解决预约检查管理中存在的问题。方法采用头脑风暴法分析存在的问题及原因,根据优先次序进行排序,并制定相应对策。实施1年后再次评价,比较改进前后效果。结果改进后,预约检查医嘱取消率、医嘱下达后时间与报告回执平均天数显著少于改进前(P<0.05)。结论根因分析法能够找出预约检查流程中的缺陷,并从根本上解决问题,从而提高了预约检查效率。Objective Using root cause analysis method to solve problems in the management of examination reservation. Method Brainstorming method was used to analyze problems and causes in the management of examination reservation. These problems and causes were ordered according to the priority, and corresponding countermeasures were provided. Re - evaluation was performed after one year, and the effect of the improvement was compared. Result After improvement measures was per- formed by root cause analysis, the cancellation rate of examination reservation, period after orders issued, and the average days of reporting receipt were significantly less than those of before （ P 〈 0.05 ）. Conclusion The root cause analysis method can be used to find out the limitations in examination reservation process and fundamentally solve the problem, thereby improving the effi- ciency of examination reservation.

关 键 词：根因分析法 预约检查 管理 

分 类 号：R186[医药卫生—流行病学]