县级政府电子政务信用的影响机理  

On the Determinants and its Influencing Mechanism of Trustworthiness in County-level E-government

作　　者：侯宝柱[1] 冯菊香[1] 贺灵敏[1] 郭军[1] 

机构地区：[1]延安大学公共管理学院,陕西延安716000

出　　处：《系统管理学报》2015年第3期389-396,404,共9页Journal of Systems & Management

基　　金：延安红色文化资源与马克思主义理论陕西省高水平大学建设专项资金资助项目(2012SXTS04)

摘　　要：依据以往研究成果,提出了公众参与动机和意愿、服务质量感知及公务员信息素质对电子政务信用影响的3个假设。运用结构方程分析方法定量考察了这3个影响变量对电子政务信用水平的影响强度和影响路径。结果表明,公众参与动机和意愿对电子政务信用影响最强烈;服务质量感知和公务员信息素质对电子政务信用影响依次减弱,且服务质量感知可通过公众参与动机和意愿间接影响电子政务信用;公务员信息素质亦可通过服务质量感知间接影响电子政务信用。Based on extensive literature review, we willingness for public participation, perceived service which influence trustworthiness in e-government. develop three hypotheses concerning motivation and quality and the information quality of civil servants, Quantitative methods such as structural equation modeling are used to analyze the determinants and its influencing mechanism of trustworthiness in e- government. The results show that motivation and willingness for public participation has the strongest overall impact on trustworthiness in e-government. The overall impact of quality perception of service, information quality of civil servants on trustworthiness in e-government become weak in turn. Perceived service quality and information quality of civil servants indirectly influence trustworthiness in e- government.

关 键 词：电子政务 信用 影响因素 影响机理 

分 类 号：G350.7[文化科学—情报学]