日间病房开展星级病房建设的实践和成效  

Practice and Effect of Construction of Star Ward in Day Care Ward

作　　者：王英[1] 黄英[1] 邓莉[1] 

机构地区：[1]绵阳市中心医院急诊科,四川绵阳621000

出　　处：《华西医学》2015年第5期817-819,共3页West China Medical Journal

摘　　要：目的在日间病房开展星级病房建设,从抓基础、懂规范、重质量、提品质入手,深化优质护理内涵建设,为患者提供高效、舒适、安全的服务。方法采用全员动员,强化护理岗位管理,加强护理人员培训,标准化护理服务规范,实施整体护理床边工作责任制,评选星级护士及延续服务等措施。结果星级病房建设后,日间病房患者的护理纠纷投诉减少,护理满意度及护理人员的操作技能平均分均得到较大提高(P<0.05)。结论开展星级病房建设后,护士综合素养提高,护理服务水平增强,护理质量提升,患者满意度增加。Objective To carry out the construction of star ward in the day care ward, and to provide efficient, comfortable and safe service for the patients by grasping the basic work, understanding the regulations, focusing on enhancing quality of service, and deepening the connotation of high-quality nursing care construction. Methods During the construction of star ward, we adopted such measures as full mobilization, strengthening nursing post management, strengthening nursing staff training, standardizing nursing services, implementation of holistic nursing of bedside work responsibility system, selection of star nurses and extension of services. Results After the construction of star ward, nursing disputes complaints in the day ward decreased, nursing satisfaction and nursing staff skills improved significantly （P 〈 0.05）. Conclusion Construction of star ward can improve nurses＇ comprehensive quality, enhance the level of nursing service, improve nursing quality, and increase patients＇ satisfaction.

关 键 词：日间病房 星级病房建设 实践 成效 

分 类 号：R47[医药卫生—护理学]