部队医院门诊护理人员职业倦怠情况及工作满意度调查  

Survey of job burnout and work satisfaction of nursing staff in outpatient clinic of military hospitals

作　　者：国希云[1] 陈永秀[1] 张星丽[1] 李丽娜[1] 邓娴[1] 李雪梅[1] 

机构地区：[1]中国人民解放军总医院

出　　处：《护理研究（中旬版）》2015年第6期2098-2100,共3页Chinese Nursing Researsh

摘　　要：[目的]探讨军队医院护理用工形式多元化情况下的管理方法。[方法]采用自制问卷及职业倦怠调查通用量表对门诊所有科室的护士进行问卷调查。[结果]情绪衰竭、去人性化、个人成就感评分分别为(13.81±6.33)分、(7.59±4.91)分、(23.49±7.21)分,个人成就感、情绪衰竭得分低于国外及杭州常模(P<0.01)。[结论]部队医院门诊护理人员的职业倦怠程度较高,应引起管理部门的重视,从管理层面采取针对性的干预措施,缓解护士职业倦怠,减少护士流失。Objective：To probe into the management method of military hospitals under diversified forms of care employment.Methods：Self made survey questionnaire and job burnout scale were used for questionnaires of nurses in all outpatient department.Results：The emotional exhaustion score,depersonalization score and per-sonal accomplishment score were respectively （13.81±6.33）,（7.59±4.91）and （23.49±7.21）.Both personal accomplishment score and emotional exhaustion score were lower than the norm in abroad and in Hangzhou（P〈0 .0 1 ）. Conclusion：Degree of burnout of nurses is higher.Management department should pay more attention.The ap-propriate interventions should be taken from the management level to ease the nurses’burnout and reduce their outflow.

关 键 词：部队医院 门诊护理人员 职业倦怠 管理 

分 类 号：R197.323[医药卫生—卫生事业管理]