基于患者满意为目标的出院服务流程优化及效果分析  

Out-patient Service Process Optimization and Effect Analysis Aiming at Patient Satisfaction

作　　者：陈江霞[1] 顾建芬[1] 

机构地区：[1]绍兴市人民医院

出　　处：《医院管理论坛》2015年第6期27-28,46,共3页Hospital Management Forum

摘　　要：绍兴市人民医院胃肠外科以患者满意为目标的出院服务流程优化试点,依托信息技术和多部门合作,显著缩短患者出院等待时间,提高了患者一次结帐成功率及患者的满意度,同时也提升了医院的服务品质。The gastrointestinal surgery department of Shaoxing people＇s hospital conducted trials to optimize its out-patient service to improve patient satisfaction. Both patient satisfaction and the quality of hospital services were improved through application of information technology, multi-sector cooperation, significant reduction of discharge waiting time and improvement of checkout success rate at first time.

关 键 词：患者满意 流程优化 

分 类 号：R197.3[医药卫生—卫生事业管理]