基于人性化服务理念的读者服务工作探析  

Reader Service Based on the Concept of Humanized Service

作　　者：尚铁英[1] 

机构地区：[1]肇庆学院图书馆,广东肇庆526061

出　　处：《肇庆学院学报》2015年第3期85-89,共5页Journal of Zhaoqing University

基　　金：高校校内文献资源协同共建创新管理研究(JXGG201318)

摘　　要：在读者服务工作中,高校图书馆图书资料管理人员要积极开展人性化服务,以实现文献资源效益的最大化。要做到这一点,除了加强文献资源自身建设外,尤为重要的是图书资料管理人员要牢固树立人性化服务意识,以提供精神层面上的动力源泉;认真研判不同读者的文献需要,以有针对性地开展读者服务工作;练就较强的实际操作能力,以有效开展读者服务工作。In the work of reader service, librarians of university libraries should actively carry out the human- ized service to maximize the benefits of the literature resources. To do this, in addition to strengthening the con- struction of literature resources, it is particularly important for librarians to firmly establish clear and strong con- sciousness of humanized service, providing a source of spiritual activation. Besides, librarians should carefully study the needs for literature of different readers, carry out reader-targeted service work, and have strong practi- cal ability, in order to effectively carry out the work of reader service.

关 键 词：高校图书馆 人性化服务 效益最大化 

分 类 号：G273[文化科学—档案学]