人性化视角下医院急诊科一站式服务的实施与优化  

Design and Optimization of One-Stop Service in Emergency Department Based on Humanization

作　　者：张良[1] 栾瑞[1] 张红利[1] 侯利民[1] 赵芃[1] 吴建国[1] 裴争争[1] 

机构地区：[1]哈尔滨医科大学附属第一医院,黑龙江哈尔滨150001

出　　处：《中国医院管理》2015年第7期42-43,共2页Chinese Hospital Management

基　　金：黑龙江省应用技术研究与开发计划项目(GC13D304);黑龙江省哲学社会科学研究规划项目资助(14C020)

摘　　要：为满足就诊患者及家属对高质量医疗服务的需求,提高急诊科室的医疗服务质量,减少医患冲突的发生,为急诊病人争取更多的抢救时间。针对当前急诊科存在的问题,设计并实施基于人性化角度的一站式服务方式与措施。一站式服务不仅提高医疗服务质量和效率,同时也简化了诊疗流程,增强了医务人员的服务意识,提高了患者的满意度。In order to meet the needs of patients and their families for high-quality medical services,improve the quality of medical services in emergency departments, reduce the doctor-patient conflicts, and strive for more rescue time for emergency patients, and through aiming at the problems existing in the emergency department, the one-stop service in hospital emergency department is designed and implemented based on the orientation of humanity. One-stop service not only improves the efficiency of medical services, enhances the quality of medical services,but also simplifies the treatment process,enhances the medical staff awareness of service,and improves the satisfaction of patients.

关 键 词：急诊 一站式服务 急诊绿色通道 

分 类 号：R197.323[医药卫生—卫生事业管理]