高校图书采购招标项目用户满意度评价指标体系探析  

Analysis on the Evaluation System of Customers' Satisfaction Degrees in University Library Purchase Tender Programs

作　　者：楚玉华[1] 

机构地区：[1]菏泽学院图书馆,山东菏泽274015

出　　处：《菏泽学院学报》2015年第3期134-137,共4页Journal of Heze University

基　　金：菏泽学院课题"全民阅读推广背景下图书馆文化传播职能研究"(项目编号:XY13SK09)

摘　　要：确立科学合理的评价指标体系是对高校图书采购招标项目进行用户满意度评价研究的基础,本文结合高校图书采购招标项目的特点,在评价指标体系一般理论的基础上,对高校图书采购招标项目用户满意度评价指标做了层层剖析,并运用德尔菲法对所选指标进行遴选,建立了一套简便的、可操作性强的高校图书采购招标项目用户满意度评价指标体系。To establish a scientific and reasonable evaluation system is the base to study the evaluation system of the customers’ satisfaction degree in university library purchase tender programs. According to its characteristics and normal evaluation system theories, the paper firstly analyzes a series of evaluation indexes of users’ satisfaction degrees and makes a scientific selection by Delphi Method and proposes a set of simple and operable evaluation in-dex system.

关 键 词：图书采购招标项目 用户满意度 评价指标体系 高校管理 

分 类 号：G251[文化科学—图书馆学]