CICARE沟通模式在急诊护理工作中的应用  

Application of CICARE Communication Model in Emergency Nursing

作　　者：李会玲[1] 赵亚锋[1] 宋晔[1] 

机构地区：[1]西安交通大学第一附属医院急诊科,陕西西安710061

出　　处：《中国医学伦理学》2015年第3期390-392,共3页Chinese Medical Ethics

摘　　要：目的探讨CICARE沟通模式在急诊护理工作中的应用效果。方法采取CICARE沟通模式,建立急诊患者在急诊就诊、治疗、护理等每个环节的沟通服务程序,采用接触、介绍、沟通、询问、回答、离开6个步骤模式进行情景模拟或角色扮演的方式培训,分组练习、考核。结果护士的沟通能力得以提升,服务态度、业务水平、责任感、健康宣教水平、患者满意度都得到显著提升。结论 CICARE沟通模式作为一种有效的沟通方式,对于护士综合素质和服务质量有明显的促进作用。Objective： To explore the effects of CICARE communication model in emergency nursing. Meth- ods：The CICARE communication model was applied from the beginning of administration to rescue and transfer processes. The nurses were required to apply the CICARE communication skill to the whole nursing process through training, scenario simulation, role playing, practice and assessment. Results： The communication ability of nurses and satisfaction of patients improved significantly. Doctor - patient disputes decreased. Conclusions： CICARE communication model, as an effective way of communication plays a important role in promoting the comprehensive quality of nurses and the nursing quality.

关 键 词：CICARE沟通模式 急诊护理 患者满意度 全科护士 护理效果 

分 类 号：R47[医药卫生—护理学]