护理质量持续改进对患者满意度的影响  

The influence of continuous improvement of the quality of nursing on patient satisfaction

作　　者：刘燕[1] 曾桂红[1] 杨铃[1] 

机构地区：[1]福建中医药大学附属人民医院,福建福州350000

出　　处：《中医临床研究》2015年第20期122-124,共3页Clinical Journal Of Chinese Medicine

摘　　要：目的:探讨护理质量持续改进对患者满意度的影响。方法:回顾性分析2012年1月-12月间住院患者的满意度调查结果,在此基础上针对存在的问题采取相应的护理质量持续改进措施,对比措施实施前后的患者满意度。结果:实施护理质量改进措施后,每月患者满意度高于实施前(P<0.05),差异有统计学意义。结论:针对患者满意度调查中存在的问题进行分析,并实施相应的护理措施,有利于提高患者满意度。Objective： The influence of continuous improvement of the quality of nursing on patient satisfaction were explored. Methods： From January 2012 to December 2012, satisfaction survey of hospitalized patients was retrospective analyzed. On the basis, the appropriate continuous improvement of the quality of nursing were adopted, while comparing patient satisfaction before and after the implementation of measures. Results： After the implementation of continuous improvement of the quality of nursing, patient satisfaction months was higher（P〈0.05）, with statistically significant difference. Conclusion： According to problems in patient satisfaction survey, appropriate care measures were adopted, to improve patient satisfaction.

关 键 词：护理 满意度 医疗评价 

分 类 号：R47[医药卫生—护理学]