基于用户体验的数字图书馆用户交互模型构建  

Construction of the Digital Library User Interactive Model Based on User Experience

作　　者：徐芳[1,2] 金小璞[3] 

机构地区：[1]苏州大学社会学院,江苏苏州215123 [2]南京大学信息管理学院,江苏南京210093 [3]西交利物浦大学图书馆,江苏苏州215123

出　　处：《情报理论与实践》2015年第8期115-119,134,共6页Information Studies:Theory & Application

基　　金：教育部人文社会科学基金项目"数字图书馆的用户交互模型与服务改进研究"(项目编号:13YJC870028)和"基于用户体验的移动图书馆服务质量提升机制研究"(项目编号:14YJC870011)的成果

摘　　要：首先分析数字图书馆用户交互的概念等基本问题;然后通过分析交互式信息检索的3个经典模型,将数字图书馆用户交互分为:用户与数字图书馆系统的交互、用户与用户的交互以及用户与环境的交互3种,构建基于用户体验的数字图书馆用户交互模型;最后,提出"模型"应用需要注意的问题:设计用户交互体验评价指标、注意用户交互类型的交叉特征、用户与用户的交互需要注意保护个人隐私、提供分类用户入口以及让系统从"礼貌"到"体贴"等。Firstly,this paper analyzes the basic problem of digital library user interaction,such as the concept of user interaction. Then,the paper divides digital library user interaction into 3 types including user interaction with the digital library system,user interaction with the user,and user interaction with the environment by analyzing the 3 classical models of interactive information retrieval,and constructs digital library user interaction model based on user experience. Finally,the paper proposes the issues of ＂model＂application that need to be focused,such as designing user interaction evaluation indexes,noting the cross features of user interaction types,needing for the protection of privacy in the user interaction,providing the entries for classified users,and making the system from politeness to considerateness.

关 键 词：数字图书馆 用户交互 用户体验 

分 类 号：G250.76[文化科学—图书馆学]