标准化放射治疗预约管理模式在消化系统肿瘤患者放射治疗中的应用  

The effect observation of standardization of radiation therapy appointment management mode in the application of radiation

作　　者：童芳[1] 黄玉荣[1] 鞠忠建[1] 夏廷毅[1] 

机构地区：[1]解放军总医院放疗科,北京100853

出　　处：《中国医学装备》2015年第8期10-13,共4页China Medical Equipment

基　　金：国家高技术研究发展计划(863计划)(2012AA022701)"消化系统恶性肿瘤微创治疗新技术的应用研究"

摘　　要：目的:探讨标准化放射治疗预约管理模式在肿瘤患者预约放射治疗中的应用效果。方法:回顾性分析和比较2459例接受放射治疗的消化系统肿瘤患者病例资料,按照预约管理模式的不同,将其分为传统模式组(1206例)与标准化模式组(1253例)。传统模式组使用纸质版手工方式进行预约;标准化模式组使用MOSAIQ系统采用专人预约-排程-宣教的标准化预约管理模式预约,对两组患者的预约到达率、患者满意度、候治天数、机器利用率及技师满意度进行分析。结果:Elekta Synergy加速器采用标准化模式预约放射治疗,其预约到达率、患者满意度均优于传统模式,候治天数较传统模式短,机器利用率优于传统模式;在技师满意度方面两种模式相比无差异。结论:采用MOSAIQ系统专人预约-排程-宣教的标准化预约管理模式有助于提高放射治疗患者的预约到达率,缩短患者在放射治疗前的候治时间,提高患者满意度及机器利用效率,并有利于改善医患关系。Objective：Discussion on the effect of standardization of radiation therapy appointment management mode in the appointment application.Methods： Retrospectively analyze and compare the data of 2459 cases with digestive system tumors accepted radiotherapy. According to the appointment management mode adopted, these patients were divided into two groups, traditional mode group （1206） and standardized mode group （1253）. Patients in the former group made appointments manually with printed material, while the latter group, using the MOSAIQ system, adopted the standardized appointment management mode to make appointments, arrange schedule for patients and inform them by a specially-assigned person. The arrival rate of appointment, the patients satisfaction, time for waiting, utilization efficiency of machine and the technician satisfaction during the treatment were analyzed.Results： The patients who adopted standardized radiotherapy reservation management mode, which made the arrival rate of appointment, the rate of patients satisfaction, time for waiting, and the technician satisfaction has not statistic significance.Conclusion： Adopting MOSAIQ system of personnel appointment scheduling - mission integrated service mode can help improve the appointment arrival rate for radiotherapy patients, shorten the waiting time before radiotherapy, improve patient satisfaction and machine utilization efficiency and improve the relations among doctors, technicians, nurses and patients.

关 键 词：标准化管理模式 预约放射治疗 MOSAIQ系统 

分 类 号：R197.324[医药卫生—卫生事业管理]