“A管理模式”应用于急诊科门诊质量管理中的效果分析  

Analysis of“A management model”used in the emergency department of quality management effect

作　　者：曾英[1] 李效全[1] 

机构地区：[1]成都大学附属德阳市第二人民医院急诊科,德阳618000

出　　处：《当代护士（中旬刊）》2015年第9期177-178,共2页Modern Nurse

摘　　要：目的探讨“A管理模式”在急诊科门诊管理工作中的应用效果。方法将2013年1—6月我科采用传统模式管理急诊科的门诊质量指标作为对照组；同2014年1—6月引进“A管理模式”管理急诊科后的门诊质量指标作为观察组；对2组质量指标进行统计学对比分析，探讨“A管理模式”在急诊科门诊质量管理工作中的应用效果。结果观察组医疗质量达标率和护理质量达标率均高于对照组，经u检验，均U〉2．58，P〈0．01，差异性有统计学意义；观察组医疗纠纷或医疗事故的发生率低于对照组，经，检验，2．58〈χ2〈6．63，P〈0．05，差异性有统计学意义。结论“A管理模式”应用于急诊科门诊工作的管理，能提高急诊科门诊的医疗护理质量，降低医疗纠纷或医疗事故的发生，值得临床推广使用。Objective To explore the application result of ＂A management mode ＂ in the service management of emergency department out- patient. Methods Between January and June 2013, our department adopted the model of traditional service management of emergency department outpatient and chose the service quality index as the control group. Between January and June 2014 we adopted ＂A managem0ht mode＂ in the management of emergency department outpatient and chose the service quality indicators as observation group, the quality index of the two groups were analyzed. Results The rates of reaching the standard of medical quality management and nursing quality of the observation group were higher than the control group, the difference was statistically signifijcant （ P 〈 0.05 ）. The medical dispute or medical accident rates of the observation group were lower than the control group, the difference was statistically significant （ （ P 〈 0.05 ）. Conclusion The application of ＂A management model＂ to the quality management of emergency department outpatient service can improve the quality of outpatient medical care in the emergency department and reduce the incidence rate of medical dispute or medical accident.

关 键 词：A管理模式 质量管理 急诊门诊 

分 类 号：R471[医药卫生—护理学]