面向用户需求构建基于价值共创的高校图书馆知识服务体系  

Build the Knowledge Service System of University Library Based on Value Co-creation Adapt to the Demands of Users

作　　者：任瑞荣[1] 尹雪[1] 陈惠兰[1] 

机构地区：[1]东华大学图书馆,上海201620

出　　处：《现代情报》2015年第8期7-11,共5页Journal of Modern Information

基　　金：教育部人文社会科学规划项目"纺织史研究资源保障及其服务体系构建研究"(项目编号:13YJA870001);"东华大学纺织史相关中文馆藏资源建设分析研究"(项目编号:237-10-0108013)

摘　　要：以用户需求为导向是图书馆提供高质量知识服务的基础,研究知识服务对象,提高用户在知识服务过程中的参与度,挖掘其潜在需求,结合国内部分高校图书馆知识服务的实践,基于价值共创理论,提出并构建未来高校图书馆知识服务价值共创体系。High quality knowledge service provided by library is on the basis of user demand orientation, including object research, increase of users＇ engagement and tapping their potential demand during the knowledge service. With practical experience about knowledge service of some domestic university libraries, value co- creating system on knowledge service of future university library is presented based on the value cocreation theory.

关 键 词：高校图书馆 知识服务 用户需求 价值共创 

分 类 号：G250.72[文化科学—图书馆学]