运营商发展融合通信举措及分析  

Countermeasure and Analysis on United Communications for Operators

作　　者：王宏图[1] 苏畅[1] 郭华[1] 

机构地区：[1]中国移动通信集团江苏有限公司,江苏南京210041

出　　处：《移动通信》2015年第15期23-28,共6页Mobile Communications

摘　　要：从移动互联网环境分析出发,基于新形势下运营商所面临的挑战,探讨了运营商面对市场竞争所采取的应对手段、相应举措和构建的产品体系,详细分析了企业融合通信、企业信息服务、企业视频业务、企业云呼叫中心这4个重点产品方向,最后,对运营商的融合通信业务发展做出展望。Considering both mobile lnternet environment and challenges laced by operators under new circumstances, methods, countermeasure and product system adopted by operators in market competition were discussed. Then, four key product directions, including enterprise integrated communications, information service and video service and cloud call center, were analyzed in depth. Finally, the development of united communication service for operators was looked forward.

关 键 词：融合通信 企业信息服务 云呼叫中心 

分 类 号：TN919.85[电子电信—通信与信息系统]