甘肃省急救调度人员职业压力评估与干预分析  

Assessment and intervention of occupational stress on pre-hospital rescue dispatchers in Gansu Province

作　　者：肖文[1] 张皓迪[1] 

机构地区：[1]甘肃省紧急医疗救援中心,兰州300030

出　　处：《中国急救复苏与灾害医学杂志》2015年第8期701-703,共3页China Journal of Emergency Resuscitation and Disaster Medicine

基　　金：甘肃省护理科研资助项目（GSHLKY-2014-13）

摘　　要：目的调查甘肃省调度人员压力状况，提高其压力管理能力和情绪管理能力。方法采用问卷调查的方法，评估甘肃省急救调度人员职业压力状况，通过引入员工心理援助项目，加大业务培训力度，增加员工团体活动频率等措施，达到放松、凝聚团队及提高团队人员业务能力的目的。结果EAP干预降低了调度人员压力状况，提升了院外调度工作质量，加强了调度人员的责任意识，减少了不良事件的发生，提高TI作效率，降低了工作误差，确保了调度工作的准确、及时、安全、高效。结论从压力源入手，通过一系列干预措施，可以有效缓解压力，达到凝聚、放松团队及提高团队人员业务能力的目的。Objective To investigate the stress status of pre-hospital dispatchers in Gansu Province, and to evaluate the effects of intervention with Employee Assistance Program （EAP）. Methods An evaluation on occupational stress of pre-hospital dispatchers were conducted by using a questionnaire survey. An intervention of Employee Assistance Program （EAP）, combining with a professional training was adopted to strengthen the team cohesion and improve the capability of the team personnel. Results After the EAP intervention the work efficiency of pre-hospital rescue dispatchers was effectively improved, and their consciousness of responsibility was also enhanced; the incidence rates of adverse events and work errors were obviously reduced. The intervention ensured dispatchers＇ work accurately, timely, safe and efficiently. Conclusion EAP interventions is effective in relieving the personnel＇ s stress and enhancing their entire team＇ s cohesion.

关 键 词：急救调度人员 压力评估 压力干预 效果分析 

分 类 号：R47[医药卫生—护理学]