医院服务与管理借助互联网从精细走向精益的策略  

Discussion on refined hospital service and management to lean management strategy by utilizing website

作　　者：阎惠中[1] 

机构地区：[1]中国人民解放军76140部队

出　　处：《中国医院》2015年第9期14-18,共5页Chinese Hospitals

摘　　要：医院服务与管理从粗放到精益是一个逻辑性的发展进程。优质服务是精益管理的持久目标,数字互联网为精益管理插上了翅膀,精细化管理逐步走向全面的精益管理。现今的公立医院受财力与人力限制,只能适度精细,不能搞过度精细,不要为难员工,浪费资源,要让患者得实惠。It is a logic progress that hospital service and management coming from extensive to lean. Excellent service provision is the constant goal for lean management. By the utilization of website technology, hospital management has the opportunity to come from refined to lean. Limited by the finance and human resources in public hospital, it can only achieve part lean management. Otherwise, it will waste resources.

关 键 词：医院精益管理 精细化管理 互联网 

分 类 号：R197.32[医药卫生—卫生事业管理]