儿童医院门诊分诊准确率的影响因素分析及对策  

Influence factors and Analysis of triage accuracy in children's hospital

作　　者：王敬铭[1] 彭晓燕[1] 

机构地区：[1]河北省儿童医院,石家庄市050031

出　　处：《护理实践与研究》2015年第9期94-95,共2页Nursing Practice and Research

摘　　要：目的：提高儿童医院门诊分诊准确率。方法：对2013年5-9月24 667例次患儿分诊失误原因进行回顾性分析。结果：我院门诊分诊失误率为10.59%。其中患儿和家属原因造成分诊失误率位于第1位,占37%;其次是疾病因素占34%,医源性因素占29%。结论：患儿和家属因素、疾病因素、医源性因素都会影响儿童医院门诊分诊准确率。建立规范有效的儿科门诊分诊制度、提高分诊护士的综合素质、加强和完善医院管理,是减少分诊失误的有效措施。Objective：To improve accuracy of triage in children＇s hospital. Methods：A total of 24 667 cases from May to September in 2013 were investiga-ted. The reasons for mistake of triage were analyzed retrospectively. Results：Triage error rate of our hospital was 10. 59%. The primary reason of triage error attributed to children and their families,accounting for 37%. The second was disease factors which accounted for 34%. Followed by iatrogenic factors which accounted for 29%. Conclusion：The factors of children and their families,disease and iatrogenic cause can affect outpatient triage accuracy in children＇s hospital. To establish a standardized and effective outpatient pediatric triage system,to improve the overall quality of the triage nurse,to strengthen and im-prove hospital management,is effective measures to reduce mistakes of triage.

关 键 词：儿童医院 门诊分诊 准确率 影响因素 

分 类 号：R197.323[医药卫生—卫生事业管理]