持续质量改进在提升诊间预约挂号使用的应用  

Application of Continuous Quality Improvement in Inter Clinic Appointment Service

作　　者：孙玮[1] 赵一飞[1] 郭晓培[1] 林箐[1] 汪波[1] 程苏华[1] 

机构地区：[1]北京大学第一医院,北京100034

出　　处：《管理观察》2015年第22期184-186,共3页Management Observer

摘　　要：探讨持续质量改进在提升诊间预约挂号使用的应用,由门诊部组织成立督导小组,全覆盖式地下临床对医生开展一对一的督导,及时发现问题,予以解决和反馈,效果显著。经过下临床督导和持续改进措施,诊间预约就诊人次由164人次/天提升至207人次/天,增长了26.2%;预约就诊人次由2568人次/天提升至2846人次/天,增长了10.8%。经过持续改进措施的实施,诊间预约挂号和预约挂号的使用情况均有所上升,进一步方便了患者。To investigate the application of continuous quality improvement in the promotion of the application of the registration of the inter referral., organized by the out-patient department to set up the steering group, the full coverage of the next clinical doctors to carry out a pair of supervision, and found the existing problems, to be resolved and feedback, the effect is significant. After the clinical supervision and continuous improvement measures, the diagnosis and treatment of the appointment of a person from 164 to 207 passengers / day, an increase of 26.2%; the reservation number of visits by 2568 visitors / day to 2846 passengers / day, an increase of 10.8%. After the implementation of continuous improvement measures, the use of the registration and the appointment of the registration of the registration of the appointment has been increased, and further facilitate the patients.

关 键 词：诊间预约 持续质量改进 门诊管理 

分 类 号：D922.16[政治法律—宪法学与行政法学]