新型3H护理服务模式在儿科优质护理病区中的应用  

Application of 3 H nursing service mode in the pediatric quality care ward

作　　者：邱惠仙[1] 谌朝辉[1] 陈兰珍[1] 

机构地区：[1]广东省深圳市人民医院儿科,深圳市518020

出　　处：《护理实践与研究》2015年第10期63-64,共2页Nursing Practice and Research

摘　　要：目的：探讨新型3 H护理服务模式在儿科优质护理服务病区中的应用效果。方法：将2013年1～3月实施优质护理服务的55例患儿作为对照组，将2013年4～6月实施新型3 H护理模式的55例患儿作为观察组。比较两组护患纠纷发生率以及患儿家属满意度。结果：观察组实施新型3 H护理服务模式后护患纠纷发生少于对照组，满意度优于对照组，两组比较差异均具有统计学意义（P＜0．05）。结论：新型3H护理服务模式可降低护患纠纷的发生，提高患儿及家属的满意度，有利于促进患者尽快康复，提高护理质量。Objective：To investigate the clinical effect of new 3H service used in the pediatric quality care ward.Methods：In our hospital from January -March 2013 fo 55 children patients as the contral group with high quality care.55 patients from April-June 2013 as observation group,and they application of a new type of 3H nursing service mode.The nurse-patient dispute rate and patient satisfaction data were ompared.Results：After implementation of a new 3H nursing service mode,the child＇s family satisfaction was higher than contral group（P〈0.05）,nurse patient dispute rate was lower than that of control group（P〈0.05）.Conclusions：The implementation of a new 3H nursing service mode in pediatric patients,can significantly improve the quality of care,re-duce the incidence of nurse patient disputes,is conducive to the promotion of the patients recover quickly,having great popularization and application value.

关 键 词：儿科 优质护理 护理管理 满意度 

分 类 号：R473.72[医药卫生—护理学]