日本的好客文化是怎样炼成的  

How Japan Has Perfected Hospitality Culture

作　　者：奥利弗·斯特兰德 金泽坤 袁朝云[2] 

机构地区：[1]不详 [2]天津师范大学外国语学院

出　　处：《英语世界》2015年第11期45-51,共7页The World of English

摘　　要：高岛屋百货连锁商店创立于1831年。上次在东京，我去了趟高岛屋百货的日本桥分店，因为一位朋友说，我应该去体验一下那里的电梯。日本桥分店建于1933年，该店的电梯在建筑设计方面并无特别之处，其外观也和那个时代的其他大型百货商店别无二致，但那里的员工体贴礼貌，把单调甚至令人厌烦的上下楼变成了一种仪式化的礼节表演。The last time I was in Tokyo, I made an excursion to the Nihonbashi branch of Ta-kashimaya, a chain of department stores founded in 1831, because a friend told me to ride the elevators. Architecturally, the elevators aren＇t anything special-the building dates to 1933, and it looks like other grand department stores from that era. But it＇s staffed by employees so attentive and polite that they transform the act of moving between floors from a mundane, even annoying, task into a pageant of ritualized courtesv.

关 键 词：日本 大型百货商店 文化 连锁商店 建筑设计 仪式化 分店 电梯 

分 类 号：F721[经济管理—产业经济]