排队论模型在预防接种门诊中的应用效果研究  

Study on the Application Effect of Queuing Theory Model in Prevention and Vaccination Clinic

作　　者：姜龙训 刘思薇 王雪皓 高薇 刘志强[4] 张玲[5] 

机构地区：[1]北京市丰台区南苑社区卫生服务中心,北京市丰台区南苑东路5号100076 [2]北京同仁医院丰台区同仁京苑医院 [3]北京市西城区西长安街社区卫生服务中心 [4]北京市平谷区疾病预防控制中心 [5]首都医科大学公共卫生学院

出　　处：《中国数字医学》2015年第11期30-32,45,共4页China Digital Medicine

基　　金：国家自然科学基金资助项目(编号:81373076);北京市教育委员会科技计划面上项目(编号:SQKM201210025010)~~

摘　　要：目的:探索排队论模型在预防接种门诊中的应用效果。方法:利用排队论模型对北京市内筛选出的10家预防接种门诊进行规划指导,对执行规划前后两次的服务效率指标进行对比,衡量应用效果。结果:利用排队论进行规划后,医务人员的有效工作时间由152.83min减少到125.78min,满负荷工作时间比例由52.04%上升到70.09%,而工作错误率没有变化,医务人员的满意度明显上升,家长的满意度没有变化。结论:排队论的规划使预防接种门诊医务人员的工作效率有效提升。Objective：Explore the application effect of the queuing theory model in the prevention of vaccination clinic.Methods：Using the queuing theory model to guide the planning and guidance of 10 preventive vaccination clinics in Beijing City,and to compare the service efficiency index of two times before and after the execution plan,and measure the effect of the application.Result：Using queuing theory to plan and the effective working time of medical personnel by the 152.83 min reduced to 125.78 min,percentage of full load working time by 52.04%rise to 70.09%,and error rate did not change,the medical staff satisfaction has increased significantly,the satisfaction of the parents do not change.Conclusion：The planning of queuing theory can effectively improve the work efficiency of the medical staffs in the vaccination clinic.

关 键 词：排队论 预防接种门诊 疫苗 

分 类 号：R319[医药卫生—基础医学]