讨论体检工作回访制度的意义  

作　　者：李晓林[1] 张腾予 

机构地区：[1]四川省沐川县人民医院体检科,四川乐山614500

出　　处：《临床医药文献电子杂志》2015年第28期5941-5942,共2页Electronic Journal of Clinical Medical Literature

摘　　要：目的了解体检人员对体检环境、体检流程、体检质量、服务态度等方面的满意度,收集体检人员对体检工作的需求及合理化建议。方法采取电话回访和现场回访相结合。结果提升体检科在体检人员心中的记忆,进一步加深体检科与体检人员之间的感情,获得了大量真实有效的数据和意见,为整改提供了依据。结论提高体检科在体检人员感知中的认知度、美誉度及公信力度,为建立、完善体检人员健康档案提供后续服务,力求为体检人员建立检后大数据,建立、健全、实施回访制度很有必要。Objective To understand the medical staff of medical environment, medical process, medical quality and service attitude of satisfaction, the demand for medical work and rationalization proposal. Method combined telephone pays a return visit and field visit. Results Increase physical examination in medical personnel in the heart of memory, further deepen the affection between physical examination and medical personnel, received a large amount of real and effective data and opinion, provide the basis for the rectification. Conclusion Raise the awareness of medical department in a medical staff awareness, reputation and trust, to establish and perfect the medical personnel health records provide follow-up service, strive to establish inspection after the big data for medical personnel, set up, the whole building, it is necessary to implement the review system.

关 键 词：体检科 回访制度 检后服务 回访员 

分 类 号：R197[医药卫生—卫生事业管理]