关于医院患者满意度的研究综述  

PROGRESS IN THE RESEARCH OF HOSPITAL- PATIENT RELATION SATISFACTION

作　　者：黄鹤冲 陈沛军[1] 陈志明[1] 

机构地区：[1]广州中医药大学经济与管理学院,广东广州510006

出　　处：《现代医院》2015年第3期109-110,112,共3页Modern Hospitals

摘　　要：患者满意度分析是对传统医疗质量评价方法的补充和完善,对于医院提升医疗服务质量、减少医患纠纷、构建和谐医患关系具有重要意义。笔者从患者满意度的内涵出发,介绍了国内外患者满意度理论的发展情况,为建立合理的患者满意度测评体系和科学地进行医院服务管理提供借鉴。Analysis of patient satisfaction, as the supplement and improvement of the traditional medical quality assessment, has great significance for improving the quality of medical services, reducing the medical disputes and building a harmonious doctor - patient relationship. Based on the connotation of patient satisfaction, the patient satisfaction theory at home and abroad were introduced, providing a guide meaning for establishing a rational evalua- tion system and scientifically managing hospital service.

关 键 词：医院 患者满意度 医疗质量 

分 类 号：R197.322[医药卫生—卫生事业管理]