人性化管理在感染性疾病科中的应用  

Humane Management in the Department of Infectious Diseases

作　　者：马俊[1] 赵连锋[1] 苏惠萍[1] 崔惠芹[1] 李丽[1] 

机构地区：[1]滨州市中心医院结防院感染性疾病科,山东滨州251700

出　　处：《中国卫生产业》2015年第13期7-8,11,共3页China Health Industry

摘　　要：目的为了进一步提高该院感染性疾病科的护理质量并减少医患矛盾的发生几率,分析和探讨科室管理过程中选取人性化管理的价值和方法。方法按照随机对照的原则将该院感染性疾病科2014年2月—2015年2月的管理质量作为研究对象并分为对照组和观察组,其中对照组主要执行常规管理程序,而观察组则采取人性化管理程序,对比和分析两种不同管理程序下医患人员对感染知识的掌握程度、应用效果及满意度等。结果经过对比分析发现,对照组在对感染知识的掌握程度、应用效果及满意度3方面均低于观察组,且两组比较差异有统计学意义(P<0.05)。结论将人性化管理应用到感染性疾病科的日常工作中,不仅可以显著提高医护人员的服务质量,而且预防了各种不良事件的发生率,值得推广和应用。Objective To further improve the effectiveness of the hospital humanistic management in the department of infectious diseases and to prevent the occurrence probability of a variety of adverse events, analysis and discussion of the application method and clinical effect. Methods According to the principle of randomized controlled will the hospital infection diseases branch of the 2014 February to 2015 February, the quality of management as the research object and divided into control group and observation group, the control group chief executive general management program, and the observation group take humanized management, comparison and analysis of two different management procedure patient of infection of knowledge mastery, application effect and satisfaction. Results There were statistically significant differences in the comparison of quality of nursing care, the degree of satisfaction of both nurses and patients after the implementation of humanistic management compared with those before the management（P〈0.05）. Conclusion The humanistic management can increase the degree of satisfaction of nurses with nursing management and improve the quality of nursing care as well.

关 键 词：人性化管理 感染管理可 应用 护理效果 

分 类 号：R473.5[医药卫生—护理学]