微信在改善患者就医体验中的作用探析  

Micro-Message in Improvement of Medical Treatment Experience of Patients

作　　者：赵晶[1] 生星[1] 石庆 王辰昊[1] 余飞[1] 

机构地区：[1]同济大学附属第十人民医院,上海200072

出　　处：《中国卫生质量管理》2015年第6期71-73,共3页Chinese Health Quality Management

基　　金：中央高校基本科研业务费专项资金资助

摘　　要：目的论证微信服务功能在改善患者就医体验中的作用。方法采用问卷调查和深度访谈相结合的形式进行研究。根据不同年龄段发放调查问卷,共计400份。结果患者在就医前、就医途中以及就医后存在焦虑情绪比例分别达78%、68%和59%;就医前患者最为焦虑的事情是不了解医生信息,比例达45.5%;就医途中最焦虑的事情是排队时间长,比例达49%;就医后最焦虑的是拿报告,比例达37.3%。结论微信自助预检系统、候诊队列人数实时更新系统以及在线查看报告的功能可缓解患者就医过程中的焦虑情绪。Objective To investigate the role of micro - message service in remission of the anxiety emotion during medical treatment of patients. Method A combination of questionnaire survey and in - depth interview was used in the study. A total of 400 questionnaires were distributed according to different age groups. Result The proportion of patients with anxiety during before, in the middle of and after medical treatment were 78% , 68% and 59% , respectively. The most anxiety before medical treatment was unfamiliar with doctor＇s information, which accounted for 45.5% ; during the medical treatment, it was long time queuing, which accounted for 49.0% ; after medical treatment, it was to get the report, , which accounted for 37.3%. Conclusion The by micro - message service with self - service pre - screening system, queue list real - time update system and online reporting system functions can relieve patient anxiety during medical treatment.

关 键 词：患者 焦虑 微信服务 

分 类 号：R683[医药卫生—骨科学]