铁路客户服务中心旅客列车正晚点查询系统设计与实现  

Design and Implementation of Railway Customer Service Center Train Running Delays Consulting System

作　　者：侯俊亮 滕吉 张子龙 

机构地区：[1]中国铁路信息技术中心,北京100844 [2]中铁信息工程集团,北京100044

出　　处：《计算机与现代化》2015年第12期99-103,共5页Computer and Modernization

基　　金：2013年度铁道部科技研究开发计划重大课题(2013X009-A-2)

摘　　要：现有12306网站列车正晚点查询系统功能单一、时效性弱,难以支撑铁路客户服务中心在此方面的咨询、投诉受理工作。针对此状况本文通过讨论相关业务,分析系统实现的难点问题,给出对应解决方案并设计实现了新的铁路客户服务中心旅客列车正晚点查询系统。通过实际生产数据测试比对检验,该系统效果明显优于既有系统。The existing train running delays consuhing system of 12306 website is difficult to handle the consulting and complaint acceptance work for railway customer service center, because of its single function and poor timeliness. To solve this problem, in this paper we first discussed the related business, then analyzed the difficulties of system implementation and presented the corresponding solutions, finally designed and implemented a new train running delays consulting system for railway customer service center. Comparison tests on actual production data have shown that the performance of our system obviously outperforms that of the existing system.

关 键 词：列车正晚点查询 系统架构 设计模式 数据过滤 数据比较优化 信息发布 

分 类 号：TP319[自动化与计算机技术—计算机软件与理论]