Preventing and Managing Health Care Staff Conflict and Violence in Taiwan  

作　　者：Sr. Mariola Zofia Stawasz, SSpS 

机构地区：[1]D. Min, Pastoral Care Department, Catholic Cardinal Tien Hospital, Zhongzheng Rd., No. 362, Xindian Dist., New Taipei City23148, Taiwan

出　　处：《Journal of Health Science》2014年第6期261-269,共9页健康科学（英文版）

摘　　要：Healthcare workers, including physicians, nurses, medical technicians, and administrative staff experience high levels of occupation stress as a result of heavy workloads, extended working hours, time-related pressure and phenomena of workplace conflict （WPC） and workplace violence （WPV）. Paradoxically, the job sector with the mission to care for people＇s health appears to be at the highest risk of WPV in Taiwan. The study analyzes respective literature on recent research which shows that nearly 65% Taiwan Residents＇ healthcare workers have suffered in the latest years from a WPV experience. The findings of this study may help hospitals and nurses in avoiding, reducing, and controlling incidents of WPC and WPV. The experiences of WPC and WPV become common in Taiwan Residents hospitals. Thus, it should be taken seriously. Intervention levels can be taken： （1） on an organizational level, （2） individual-organizational level, and （3） some individual level.

关 键 词：Healthcare workplace violence （WPV） workplace conflict （WPC） VIOLENCE bullying and aggression （VBA） patientaggression management （PAM） violence-free. 

分 类 号：R161[医药卫生—公共卫生与预防医学]