利用新媒体完善医院患者满意度调查  

USING NEW MEDIA TO IMPROVE HOSPITAL PATIENT SATISFACTION SURVEY

作　　者：徐春丽[1] 李俊明[1] 

机构地区：[1]三峡大学人民医院/宜昌市第一人民医院,湖北宜昌443000

出　　处：《现代医院》2015年第12期143-144,146,共3页Modern Hospitals

摘　　要：通过分析目前国内外的患者满意度调查现状,揭示现行医院的满意度调查的局限性,从调查的方式方法、评价指标、数据的代表性、对医疗质量的改进作用及与现行管理理念等方面来阐述现行医院满意度调查对于医院的评判及管理改进工作的不足,探索利用新媒体完善患者满意度调查的有效方式。By analyzing the present situation of patients satisfaction survey both in domestic and international, reveals the limitations of current hospital satisfaction survey. From the investigation methods, the evaluation index, the representation of the data, the effect on the quality improvement of medical and with the current management concept to illustrate the deficiency of the current hospital satisfaction survey in evaluating and managing the hospital work, to explore by using new media to improve patient satisfaction survey.

关 键 词：新媒体 医院 满意度调查 

分 类 号：R197.32[医药卫生—卫生事业管理]