从开放式窗口到用药咨询中心——独立空间对门诊药物咨询服务质量的影响  

Open environment to private room:effects of enclosed space on consultations by outpatient pharmacist

作　　者：顾红燕[1] 金锐[1] 栗芳[1] 韦元元[1] 谢铮铮[1] 袁锁中[1] 孙路路[1] 

机构地区：[1]首都医科大学附属北京世纪坛医院药剂科,北京100038

出　　处：《中国医院药学杂志》2016年第1期1-3,共3页Chinese Journal of Hospital Pharmacy

基　　金：首都卫生发展科研专项重点攻关项目(首发2011-2008-01)

摘　　要：目的:分析门诊用药咨询地点由开放式窗口变更到独立空间后对药学咨询质量的影响,以此探讨医院门诊部在房屋空间资源紧张的情况下为药学咨询投入场地的必要性。方法:回顾性对比某院门诊用药咨询中心设立后和设立前同期开放式窗口药学咨询的服务记录,就患者教育方式、咨询人群一般信息、咨询内容等方面进行统计分析。结果:咨询地点变更为独立空间后,药师采用的患者教育方式多元化,场地的变化未导致咨询人群构成比的变化,但是在咨询问题的内容和药学服务时间上都有极显著的变化(P<0.01)。结论:咨询场地的转变,为患者用药的安全、准确、适宜提供了有力的平台保障,提高医院满意度。因此门诊有必要设立具有独立空间的用药咨询中心。OBJECTIVE To analyze effects of medication service qualities after medication consultation location changed from open window to independent space and explore necessity of space alternation in outpatient lobby.METHODS A retrieval analysis was used to review service recording before and after medical consultation center and statistically analysis was performed.RESULTS After consulting site was transferred to an independent space,methods adopted by the pharmacists in patient educations were diverse,Space change did not affect the constitutions of consulting group,but contents and time spent on pharmaceutical care had significant changes（P〈0.01）.CONCLUSION Alteration of consulting space provides a powerful platform on security,and proper and suitable medication in patients.It keeps medication errors and poor compliance out of serious consequence and improve hospital satisfaction.Therefore it is necessary in outpatient lobby to constitute an independent room for medication consultations.

关 键 词：用药咨询 门诊 空间 

分 类 号：R952[医药卫生—药学]