门急诊标准与标准化管理  

Outpatient and Emergency Standards and Standardized Management

作　　者：冯丹[1] 朱玉[1] 张黎明[1] 刘丽华[1] 田鸥[2] 

机构地区：[1]解放军总医院,北京100853 [2]解放军总医院政治部,北京100853

出　　处：《中国卫生质量管理》2016年第1期12-14,共3页Chinese Health Quality Management

基　　金：863课题,医学知识库与临床决策支持系统研究(2012AA02A602)

摘　　要：门急诊服务和管理标准的建设,对医院医疗服务质量尤为重要。介绍了解放军总医院门急诊服务流程标准、服务业务标准和岗位标准,认为在门急诊服务标准化管理实践中,标准运行管理机制和持续改进机制尤为重要。The outpatient and emergency service, and construction of management standard is particularly important for the medical services quality in hospital. The paper introduced the process standard, business standard and position standard for outpatient and emergency service in the PLA General Hospital. As for the practice of standardized management for outpatient and emergency service, the standard operation and management mechanism and continuous improvement mechanism is particularly important.

关 键 词：门急诊服务 管理标准 标准体系 标准化管理 管理机制 

分 类 号：R197.32[医药卫生—卫生事业管理]