基层金融消费者保护工作的难点及对策  

Difficulties and Countermeasures of the Grassroots Financial Consumer Protection

作　　者：刘小梅[1] 李文睿[1] 

机构地区：[1]中国人民银行庆阳市中心支行,甘肃庆阳745000

出　　处：《西部金融》2015年第12期23-24,41,共3页West China Finance

摘　　要：人民银行金融消费者权益保护工作自开展以来,各基层行通过畅通金融消费者咨询投诉处理渠道,完善投诉处理机制,有效维护了金融消费者的合法权益。但从金融消费者投诉处理角度看,基层金融消费者维权工作依然存在很多难点。本文对此进行分析并提出相关建议。Since the financial consumer rights and interests protection of the People＇ s Bank of China was launched, each grassroots branch has established a channel to quickly handle the consultation and complaints of financial consumer, improve the complaint handling mechanism, and effectively safeguard the legitimate rights and interests of the financial consumers. But from the perspective of the financial consumer complaint handling, there still exists a lot of difficulties in the financial consumer rights protection at the grassroots level. The paper analyzes those difficultiese and puts forward related suggestions.

关 键 词：金融消费者保护 金融权益 

分 类 号：F830.31[经济管理—金融学]